How to fix Fuji upload problems since WIN10

Fuji X-E1 problems on MS Windows 10

Once we Fuji X-E1 owners upgraded our computers to Microsoft Windows 10, we ran into an annoying problem: we could no longer upload our photos via the USB cable. This is the message we get:

Import Pictures and Video Message for Fuji X-E1

Of course, we first thought “What did I do wrong? Is it the battery? Is it… ?” You wondered what the bleep was going on! And while we saw fellow Fuji users complaining in forums about the same issue, there was no solution in sight. Not then… So I uploaded the images on my good old laptop where I still run an older version of Windows – and it worked. Perfectly so. Clearly, it was the Windows 10 update.

All this happened to me in August 2015. That’s when I upgraded to Win10 . . . and as website and media designers, we know how important photos are on today’s web.

Support for Fuji X-E1 cameras in sight for December 2015

Hoping that Fuji or Microsoft might solve the issue, I left it for a while – but after a new and hopeful trial today, I saw that nothing had changed. So I googled Fuji again and, finally, got my answer in form of an announcement by Fuji Film:

The new OS of Windows10 has been released from Microsoft. We have confirmed that images in a camera cannot be transferred to a Windows10 PC via a USB cable because the camera doesn’t recognize OS information of Windows10.

Note: This symptom happens only when a PC is connected to a camera via a USB cable. So, there is no problem when you use a memory card slot in the PC or a card reader.

And they continue:

We will provide upgraded firmware for models with the symptom by posting the firmware on the Global website.

With that said, they provide a time schedule for the release of upgraded firmware, and a list of applicable camera models – namely those launched as of 2010, including the X-E1.

According to that schedule, the problem for the Fuji X-E1 will be resolved around year-end, i.e. December 2015.

If you’re a happy owner of this fabulous camera model as well, keep an eye on the global Fuji site. Our frustration will have an end!

Of course, if you have a memory card slot in your computer, or a card reader, your problem never occurred respectively can be solved fast.

Thank heavens for ‘old’ laptops …